- #CAPTIVA QUICKSCAN PRO BARCODE DETECTION NOT WORKING HOW TO#
- #CAPTIVA QUICKSCAN PRO BARCODE DETECTION NOT WORKING INSTALL#
- #CAPTIVA QUICKSCAN PRO BARCODE DETECTION NOT WORKING DRIVERS#
I'm going to use another supplier / Brand of barcodescanners. I have chosen to not use their products anymore. Īnd due to Datalogic's poor support where they do not even answer email (their only channel for the support)
We also get more performance for your money when AMD generally cost less to purchase. Neither Intel or Datalogic want to acknowledge this error.īecause of no one of the big companies want to acknowledge the problem or fix it, we personaly have chosen to move to a AMD platform / CPU instead of the Intel and now it works great ! When you let an other usb-controller take charge in handshakeing (like an usb-hub) it works. The problem lies in the incompatibility between the Intel USB controller and hand scanner, may be related to USB 3.0
(it will work with docks too, or if you have HP EliteDisplay E241 as we have thers an inbulit 2-port usb hub in the monitor that works.) We use passive USB Hubs that solves the problemon those computers.
#CAPTIVA QUICKSCAN PRO BARCODE DETECTION NOT WORKING HOW TO#
These were bought at different times and also from two different suppliers forĭoes anyone have any idea what it could be wrong and how to fix this? Have bought more than 40 computers that have this problem. I have Googled after an answer after my issue but it seems I'm the only one experiencing this problem. In this case, it takes about 2 seconds for the Barcode scanner to come up correctly in windows under "devices and printers" and then works flawlessly, even after a reboot. And let the USB-hub take care of the communication with the barcode Scanner. I have found a workaround by connecting barcode scanner into a USB-hub and then connect the USB-hub to the computer. Have tried newly purchased barcode scanners and Older “used” barcode scanners that works on other computers, but the problem remains.
#CAPTIVA QUICKSCAN PRO BARCODE DETECTION NOT WORKING DRIVERS#
I have tried to upgrade all the drivers available on and even (chipset drivers) but nothing has helped to resolve this issue I suspect that there is a Compatibility issue between barcode scanner and the USB controller card on the computers. It works fine until you restart the computer.Īfter restart can’t the computer detect the Barcode scanner correctly without re-appears as unknown device. Sometimes when switching USB port back and forth can I sometimes get the hand scanner to be recognized as a HID device or a Datalogic barcode scanner,
#CAPTIVA QUICKSCAN PRO BARCODE DETECTION NOT WORKING INSTALL#
When you connect the scanner to the USB port, Windows will try to install this as an HID, but it takes an unusually long time, about 7-8 seconds, to start up the device and install the drivers and comes up as unknown device in windows "devices and printers" And the hand scanner is not working. The brand and model of the barcode scanner is:
I need help with Our Barcode Scanners that doesn’t work on our newly purchased computers from HP with Windows7 Pro 圆4 Operating Systems.
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